Terms and Conditions
Effective Date: 1st Feb 2025
1. Introduction
Welcome to ELLIE RAE ("Company," "we," "our," or "us"). By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions ("Terms"). If you do not agree with these Terms, please do not use our website or services.
2. Services
We offer professional wedding photography and videography services. Detailed descriptions of our packages, pricing, and deliverables are available on our website. All services are subject to availability and are booked on a first-come, first-served basis.
3. Booking and Payment Booking: To secure our services for your event date, a signed contract and a non-refundable deposit of 30% of the total package price are required. The remaining balance is due 7 days before the event date. Payment Methods: We only accept payments via bank transfer. Late Payments: Failure to pay the remaining balance by the due date may result in cancellation of services and forfeiture of the deposit.
4. Cancellation and Refunds
Client Cancellation: If you cancel our services before the event date, you will forfeit the deposit. Company Cancellation: In the unlikely event that we must cancel our services due to unforeseen circumstances, we will refund all payments received, including the deposit, and assist in finding a replacement photographer/videographer if possible.
5. Rescheduling If you need to reschedule the event, please notify us as soon as possible. We will make reasonable efforts to accommodate the new date, subject to availability. Your deposit will be applicable to the new date provided that we are available.
6. Client Responsibilities
Permissions: It is your responsibility to secure all necessary permissions and permits for locations where services will be provided. Cooperation: You agree to provide a designated coordinator to assist with group arrangements and to ensure the timely progression of events.
7. Photo and Video Delivery
Editing: We will professionally edit all photos and videos before delivery. Raw, unedited photos files are not provided however Raw video files can be given without charge so.long as you provide us with a storage device for back up. Delivery Timeline: Final edited photos and videos will be delivered within 3-4 months after the event however this may be extended if your event date is during peak season. Delivery Method: Deliverables will be provided via online gallery for viewing and download.
8. Intellectual Property Rights
Usage Rights: We retain the copyright to all images and videos produced. You are granted a personal, non-commercial license to use the delivered images and videos for personal use and sharing. Promotional Use: We reserve the right to use selected images and videos for promotional purposes on our website, social media, and marketing materials. If you prefer to keep your images/videos private, please inform us in writing before the event.
9. Limitation of Liability
Our liability for any claim arising from our services is limited to the amount paid by you for the services. We are not liable for any indirect, incidental, or consequential damages.
10. Force Majeure
We are not liable for any failure to perform our obligations due to events beyond our reasonable control, including but not limited to natural disasters, accidents, or governmental actions.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of NSW, Australia, without regard to its conflict of law principles.
12. Changes to Terms
We reserve the right to modify these Terms at any time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the revised Terms.
13. Contact Information
For any questions or concerns regarding these Terms, please contact us at:Email: hello@ellierae.auBy engaging our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.